Our Approach

A stakeholder engagement approach based on clear communication, transparency and trust, helps us to understand the interests and concerns of our stakeholders and emerging issues and risks to our operations.

The Stakeholder Engagement Performance Standard ensures a consistent approach to engaging with communities, employees and other stakeholders. Each of our sites use a systematic and recurring stakeholder mapping process (eg social impact assessment) to identify and prioritise stakeholders from direct and indirect influence areas, and those interested in, or potentially affected by site activities.

As site or social activities change (eg mine expansion projects, post-mine land use reviews, Black Lives Matter movement and Juukan Gorge), the level of interest of different stakeholder groups and the nature of their interests and concerns can also change. Special consideration is also given to identifying potentially vulnerable groups (either within the socio-economic or the political context) whose voices and perspectives may not otherwise be heard.

The table below provides an overview of stakeholder groups engaged in FY21, key interests and concerns, and how we generally respond to them. Updates on stakeholder engagement are provided to the Board Risk and Sustainability Committee on a quarterly basis.

Stakeholder type How we listen What matters How we respond

Employees and Contractors

  • Regular feedback sessions, performance reviews and personal development plans
  • Regular Employee surveys (Teamgage)
  • Group and site townhalls and team meetings
  • Communities of practice
  • Feeling engaged and a sense of belonging, and being enabled to do their job
  • Regular performance feedback
  • Career and development opportunities
  • Fostering a values-led organisational culture that optimises performance
  • Health and safety including mental health and wellbeing
  • Mine life
  • Communication
  • Promote our values
  • Ongoing safety, health and wellbeing initiatives
  • Weekly staff meeting with the Executive Chairman and Leadership Team
  • Site prestart meetings
  • Site Townhalls and updates
  • GM updates
  • Weekly business updates from the Executive Chairman

Investors and Analysts

  • Regular meetings with investor representatives and financiers
  • Consistent financial returns
  • Management of financial and non-financial risks
  • High-quality corporate governance
  • Sustainability and Climate change risk management
  • Health and safety performance
  • Cultural Heritage management
  • Investor briefings
  • Full-year and half-year results briefings
  • Annual General Meeting
  • ASK announcements
  • Commitment to global best-practice ESG reporting frameworks
  • Targeted specific meetings

First Nation Partners and Indigenous Peoples

  • Regular community and Cultural Heritage meetings
  • Stakeholder perception surveys
  • Community grievance mechanism
  • Community events and information sessions
  • Local social media channels
  • Local employment and contracting opportunities
  • Economic benefits
  • Cultural Heritage management
  • Cost of living and potential impacts on local services
  • Cultural safety
  • Mine life
  • Regular community consultations and communication
  • Targeted community investment programs, Shared Value Projects etc.
  • Deliver on Cultural heritage and Native Title agreements
  • Regular participation at cultural events

Government and Regulators

  • Ongoing dialogue with regulators, government agencies and broad range of political stakeholders
  • Econimic benefits
  • Environmental, Cultural Heritage, social and financial performance
  • Climate change and greenhouse gas emissions
  • Regulatory compliance
  • Transparency
  • Cultural Heritage
  • Regular engagement with all levels of government
  • Direct submissions to state and federal governments' consultation processes
  • Contribute to industry and business associations

Non-Government Organisation

  • Input into social and environmental impact assesments
  • Regular participation in industry forums and associations
  • Climate change and greenhouse and greenhouse gas emissions
  • Cultural Heritage Environmental impacts
  • Transparency
  • Human rights
  • Engagement on Shared Value Projects
  • Commitment to international climate initiatives and reporting frameworks
  • Partnerships for environmental research
  • Engaged in United Nations Global Compact

Suppliers and Contractors

  • Supplier networking events
  • Workshops with local business networks
  • Regular reciprocal supplier performance reviews
  • Embedded supplier relationship management with our Tier 1 suppliers
  • Supplier feedback survey
  • Supply opportunities for projects
  • Health and safety
  • Supporting indigenous and local contractors
  • Technology and innovation
  • Capable and effective employees
  • Collaborate to deliver tangible safety improvements
  • Collaborate to improve Indigenous engagement outcomes
  • Support programs to develop local business capacity and capability
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